By using Smile Broadband services, customers agree to the following terms and conditions.

Service Availability

Internet speed and service quality may vary depending on network conditions, infrastructure limitations, and technical factors.

Customer Responsibilities

• Using services legally and ethically
• Protecting account credentials
• Maintaining device security
• Paying bills on time
• Avoiding misuse of services

Billing Policy

Services may be temporarily suspended for unpaid bills or policy violations.

Fair Usage Policy

Customers are expected to use internet services responsibly and avoid activities that may negatively impact network performance.

Service Maintenance

Smile Broadband may perform scheduled maintenance or upgrades to improve service quality.

Limitation of Liability

Smile Broadband is not responsible for interruptions caused by natural disasters, power failures, third-party infrastructure issues, or circumstances beyond operational control.

Changes to Terms

Smile Broadband reserves the right to modify or update these terms and conditions when necessary.

Contact Information

For support or inquiries
Hotline: +8809666 666 666
Email: office@smile.com.bd